Frequently Asked Questions?
Appointments
Zero Tolerance Policy
This medical practice has zero tolerance for abusive and/or threatening behaviour towards our team members. This includes shouting, swearing, aggressive actions, threats, inappropriate gestures and name calling. Please treat us as you would like to be treated yourself. If you are abusive or threatening, you will be required to leave the clinic and transfer your care to another practice. Refusal to leave will result in the police being called.
Special Appointments
Procedures
Urgent Medical Problems
Feedback and Complaints
Results
We believe that patients share responsibility for ensuring that they carry out the tests requested and follow up on the results of any tests performed.
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By phone
Generally, results will not be given out over the phone as our reception team are not trained to interpret results. Please talk to reception if this causes any concerns.
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Third parties
We will not give out test results to any third party for privacy reasons.
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Appointments
We will prompt you, at the time of the investigation or referral, to make further appointments to discuss results as appropriate. You may also be contacted by the practice and asked to make an appointment with your GP to discuss your results.
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How long will my results take?
The time to get your results depends on the type of test: blood results often take 3-5 days; some scans can be provided electronically on the day of the test, while others will take significantly longer. Rest assured you will be notified as soon as possible for seriously abnormal or urgent results.
After Hours
Prescriptions and Drugs of Dependence
Five collapsed
Late or Can't Make it?
Wait Times
While the practice is committed to scheduling appointments at realistic intervals, there may be an increased waiting time due to one of the following:
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More complex problems than anticipated, which cannot be dealt with within a standard appointment of 10 minutes. For this reason, we suggest all patients book a longer consultation when they have a list of issues.
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Unplanned appointments: Despite the best planning, the nature of general practice is that sometimes patients require immediate attention and an “unplanned” appointment. We will ask for your patience or, if the wait time would be too long or you prefer, staff will re-schedule the appointment.
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Emergency calls: The GP on stand-by to a nursing home or hospital may be called in case of an emergency. In this event, staff will make every effort to re-schedule your appointment.
Communicating with doctors
Privacy and your records
Referrals, Certificates and repeats
